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Returns, refunds and warranty

At Scugog Sales, we take pride in providing high-quality DTF (Direct-to-Film) apparel decoration and print services. We are committed to ensuring your satisfaction with our products. We are human. We do our best to deliver top quality products with top quality prints that will last. We follow strict guidelines to make sure your colours are on point and that we deliver what you’ve asked for. If you receive your order and are not fully satisfied, send us an email at seb@scugogsales.com. In most cases, we will redo your order to meet your expectations

 

Satisfaction and Guarantee

Scugog Sales stands behind the quality of its products and services. If you are not satisfied with your purchase from us, simply contact seb@scugogsales.com within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

Scugog Sales products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.

Scugog Sales takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Scugog Sales does not proof documents created by its customers prior to processing.

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